FAQ
Questions,
answered quietly.
What do the percentages mean?
The percentage is the share of the bar that comes from the cacao bean: cacao mass plus cacao butter. The higher the number, the less sugar and the deeper, drier the shade. Dusk sits at 70%; Void at 100% has no sugar at all.
Which shade should I start with?
If you are new to dark chocolate, begin at Dusk (70%) or Smoked (75%). If you already drink your coffee black, try Midnight (85%). The Dusk Flight lets you wear all six in order and decide for yourself.
How should I store the bars?
Somewhere cool, dry and dark, away from strong smells. A cupboard is better than the fridge. If a bar does go cold, let it come back to room temperature in its sleeve before you open it.
What are the ingredients and allergens?
The full ingredient list and allergen information are printed on every sleeve. Final specifications are being confirmed and will be published on each product page before launch.
Do you ship in warm weather?
Yes. In warm months, orders are packed with insulation and cool packs where needed. Exact shipping methods and regions will be confirmed at launch; see Policies.
Can I send a bar as a gift?
Every order can carry a handwritten-style gift note of up to 200 characters, added in the bag. Prices are never printed on the packing slip.
How does a standing order work?
Choose “standing order” on any bar and it arrives once a month at a lower price. You can skip, change the shade or cancel at any time before the next one ships.
Do you make bars for events or companies?
Yes. For corporate gifting, events and custom sleeves, write to us and tell us the occasion, the quantity and the date.
Something else? Write to us.